The 2 that is showing this problem, what's different?įile associations, scan to email, fax, etc. These Xerox printers users are typically set from the printer itself. Have you tried to compare the 6 that do work settings to the 2 that don't work normal, side to side? Of course it was over a year ago (and not just since it's new years) that I last dealt with a couple of these machines. I recall under each user account, there is a box that is either ticked or not, that may fix this issue. Especially with their own printer settings. They have been always helpful with their commercial printers I have found. You can call Xerox directly and always run it by them. Any advice or thoughts are appreciated, TIA I have to remote to one of the two users and troubleshoot from their workstation remotely. It's also sort of a pain that since I do remote support, I can't get in front of the physical printer.

The customer has been pretty cool about it, but I know eventually their patience with this is going to wear thin. Normally they are connected via IP address to the printer.Ĭhecked print spooler dependencies(DCOM and RPC) and they are running.Ĭhecked event viewer, no events worth mentioning, although his windows error reporting service keeps having service start and stop informational event entries. Shared it out from their file server, same issue. Also installed it straight from the web app for the printer using the drivers stored on the printer itself. If I log into the printer by IP and tell it to print from the web app, it will print instantly, so it's some issue with the Services/OS/Drivers(I figured it is at least) Had a Xerox tech come out and reimage the printer and download the latest firmware. Tried it both in the Print Test page dialogue from Printer Properties, and in applications such as Office with the exact same result. Manually stopped the spooler service and started it back up. When two of the 8 users at this workplace try to print, they experience about 60 seconds of hang while spooling, and then the job spools and runs like normal, and I'm having a very hard time pinning this one down. They have a Xerox Workcentre 7830 printer and all workstations are Windows 7 Professional, 64 bit. Working on a problem for a customer that has gotten me absolutely frustrated after over a week.

Workcentre 7830 driver man